`General`

Can I use Panoee for free forever with no strings attached?

Absolutely! Don't worry about the pricing if you need basic Virtual Tours with basic features to showcase your photography. Panoee is entirely free to use! The Free Plan does have some limitations; however, you can upgrade your subscription plan anytime you want!

I thought Panoee was unlimited Free forever?

Absolutely. Panoee is still a free platform and will keep being free, as we declared in our manifesto.

During one year of running Panoee, we continuously did the survey and found out that most of our users only use 20% of essential features. But in the meantime, we also collected lots of feedback or request for specific customization or to upgrade new advanced features. So we decided to re-design our business model to meet this emerging need, which allows us to provide more features and benefits sustainably in 5-10 years.

Anyway, we believe this change will bring more value to our community, as Panoee can have more resources to develop more features quickly, including free ones. Simultaneously, this provides the Panoee team a guarantee, a commitment to keep maintaining Panoee as an essential Platform for everyone, for any needs of creating & publishing Virtual Tours.

Can I see some projects made with Panoee?

Yes, you can find the real projects made with Panoee in our Demo

How can I contribute to Panoee?

We are happy to hear feedback or new ideas to make Panoee more complete and more functional. Just fill out this form and we will reply or update your request on our public Roadmap.

We are also looking for opportunities for collaboration that can make Panoee more well-known or multiply the value by integrating with available systems.

How long are new Panoee versions supported?

We continuously push a new update every week on our Roadmap. But you can sign up for a new account here or follow our Facebook to get the latest update immediately.

Can I use Panoee API?

For the time being, no. We do, however, intend to deliver API shortly.

`Privacy and Security`

Where is the Infrastructure hosted?

Panoee was deployed and operated on the Amazon Web Service (AWS). The Infrastructure was designed to auto-scale & serve a considerable amount of big requests.

Panoee assures that the Servers can handle numerous queries while maintaining excellent performance by optimizing modern architecture.

We also use security standards to ensure the safety of our customers' data. Your panoramas are saved in the cloud and possibly accessible at any time.

`Cancellation and Refunds`

Do you offer refunds?

Absolutely. You can ask for a refund whenever you feel unsatisfied with the service. Just send us your request to neo@panoee.com, and the refund will be processed in a few days without questions.

Can I cancel my subscription plan?

Yes! If you decide to cancel your subscription plan, the changes will be reflected in the next billing cycle. You can continue using your current subscription until it expires.

`Pricing and Service`

Can I include my company name, VAT number, and other business details in invoice when buying your software?

Absolutely! Please click the link here to enter your preferred business information. We'll then generate a customized invoice for your records.

What happens to my Projects when I stop subscribing?

Essentially your Projects will still stay on the platform, and your Virtual Tours will continue to be accessible usually without any restriction, including advanced features.

Your Plan will automatically switch to the "Be friend" Plan, and you can still access all your Projects' editors. You can keep using free features while the premium ones are locked from editing.

You can also upload new media if the usage storage is not exceeding 3Gb of free data.

What forms of payment do you accept?

You can use any major credit card service like VISA or Mastercard. We integrate the well-known payment gateway Stripe, which comes with a complete set of security features so you can feel guaranteed.

In any case, you can re-check your invoices and ask for our support if you need anything.

How is the monthly pricing calculated?

Panoee Pro plan starts at $22/month Subscription Plan and usage storage fee for all premium users. With 3 GB Data, you will only be charged if exceeding, and we calculate the billing by $0.12 per every additional 1Gb of Data.

For example, if you use 50Gb of Storage data, you would be charged $22 + (50Gb - 3Gb) * $0.12 = $27.64 at the end of the month.

The invoice is issued at the end of the month.

Do you offer free trials?

Yes! We offer a 14-day trial of the Companion plan (MONTHLY). After that period, you will receive a special discount for the first month's use.

`Common errors`

Why is my account still free even though I recently subscribed?

There could be a temporary issue with your browser causing the account to still appear free. Here are two ways to try and fix it:

Clear your browser cache and reload the page. This removes temporary files that might be causing the information to display incorrectly.
Try logging in using an incognito or private window. This creates a fresh browsing session that doesn't use any cached data.

My new panorama is uploading very slowly. Why is that?

Assuming your internet connection is stable, here are a couple of things that might be affecting the upload speed of your panorama:

File format: Make sure your panorama is saved in a web-friendly format like JPEG or PNG.
File size: Large files take longer to upload. If your panorama is particularly big (over 50MB), consider resizing it before uploading. Many image editing tools allow for easy resizing while maintaining good quality.